What is a DxDiag?

DxDiag stands for "DirectX Diagnostics". It is a diagnostics tool that is commonly used to collect information about your processor, RAM, and video card.  This information is very helpful in determining the issue with your computer and a possible solution to your problem.

How to collect a DxDiag:

There are two different methods for retrieving this information. The first method is the most common, but sometimes there are issues if the drivers are completely broken or missing. 

Method 1

1. Open the menu bar and press the "search" button.

 

2. Type "dxdiag" into the search bar, then select the program "dxdiag" from the list of programs that come up.

3. If this is your first time running DxDiag, a window will pop up asking if you want the drivers to be digitally signed. This means that Windows will check to see if the drivers are from a valid manufacturer and have not been tampered with. It is recommended that you select "yes". However, it requires an internet connection. If you do not have an internet connection, select "no".

4. After this, a window with your system information will pop up. We need to save this information to a text file so it can be copy and pasted to whoever needs the information. To do this, click the button named "Save All Information".

5. After clicking the button, a save window will pop up. Navigate to the Desktop, this should be the default, and name the file "DxDiag", then click "save".

6. Next, navigate to the desktop and find the file named "DxDiag.txt". This file contains the DxDiag information, just open it and copy/paste it to whoever needs it. To send it to a support representative, use a site such as Pastebin.

Method 2

1. Open the menu bar and press the "search" button.

 

2. Type "msinfo32.exe" into the search bar and select the program "msinfo32" from the list of programs that come up. 

3. After this, a window with your system information will show up. We need to export this information to a text file so that the information can be sent to a support representative. To do this, click the button named "file" in the top left of the window, then select "export".

4. After clicking on "export", a save window will pop up. Navigate to the Desktop, then name the file "msinfo32". Click "save".

5. Next, navigate to the desktop and find the file named "msinfo32.txt". This file contains your system information, just open it and copy/paste it to whoever needs it. To send it to a support representative, use a site such as Pastebin.